Shipping policy
Thank you for shopping with Aliucommerce Store. We are committed to delivering your order safely and on time. Please read our shipping policy carefully to understand how we handle deliveries.
1. Order Processing Time
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All orders are processed within 1–3 business days after payment is confirmed.
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Orders are not processed or shipped on weekends or non-working public days.
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During busy periods, processing times may be slightly extended.
Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).
2. Shipping Destinations
We currently ship to:
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United Kingdom
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Europe
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United States
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Canada
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Australia
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Selected international locations
If your country is not available at checkout, please contact us before placing your order.
3. Estimated Delivery Times
Delivery times vary depending on your location:
| Location | Estimated Delivery Time |
|---|---|
| United Kingdom | 2–5 business days |
| Europe | 5–10 business days |
| USA & Canada | 7–14 business days |
| Other International Locations | 10–20 business days |
Note: These are estimated delivery times. Delays may occur due to customs, carrier issues, or high shipping volumes.
4. Shipping Costs
Shipping fees are calculated at checkout based on your location and order size. Occasionally, we may offer free shipping promotions on selected products or order amounts.
5. Order Tracking
When available, tracking information will be sent to your email once your order has shipped. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.
6. Customs, Duties & Taxes (International Orders)
International orders may be subject to customs fees, import duties, or taxes once the shipment reaches your country. These charges are the responsibility of the customer, as we have no control over them.
7. Delayed or Lost Packages
Aliucommerce Store is not responsible for delays caused by shipping carriers, customs clearance, or incorrect shipping information provided by the customer.
If your package appears lost, please contact us and we will assist in working with the shipping provider to locate it.
8. Incorrect Address
Please ensure your shipping address is correct before completing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.
9. Damaged Items
If your order arrives damaged:
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Take clear photos of the item and packaging.
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Contact us within 48 hours of delivery.
We will review the issue and arrange a replacement or solution where appropriate.
10. Contact Us
If you have any questions about your shipment, please contact us:
Aliucommerce Store
📍Addison Bridge Place
London
W14 8XP
United Kingdom