FAQ

1. How long does it take to process my order?

Orders are processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email once your order has been dispatched.

2. How long does delivery take?

Estimated delivery times:

  • United Kingdom: 2–5 business days

  • Europe: 5–10 business days

  • USA & Canada: 7–14 business days

  • Other international locations: 10–20 business days

Delivery times may vary due to customs, carrier delays, or high demand periods.

3. How can I track my order?

Once your order ships, you’ll receive an email with tracking information (if available). Please allow up to 48 hours for tracking updates to appear.

4. Do you ship internationally?

Yes, Aliucommerce Store ships to multiple countries worldwide. If your country isn’t available at checkout, please contact us.

5. How much does shipping cost?

Shipping fees are calculated at checkout based on your location and order size. We may also run free shipping promotions from time to time.

6. Will I pay customs fees or import taxes?

International orders may be subject to customs duties or taxes when they arrive in your country. These charges are the buyer’s responsibility.

7. I entered the wrong shipping address. What should I do?

Contact us immediately. If your order hasn’t shipped yet, we can update the address. We are not responsible for orders shipped to an incorrect address provided at checkout.

8. My package is delayed. What can I do?

Shipping delays can happen due to carrier or customs issues. If your package is significantly delayed, please contact us and we’ll assist in checking the shipment.

9. What if my item arrives damaged?

Please take clear photos of the item and packaging and contact us within 48 hours of delivery. We’ll review the issue and arrange a suitable solution.

10. Can I cancel my order?

Orders can only be cancelled before they are shipped. Once dispatched, cancellation may not be possible.

11. How can I contact Aliucommerce Store?

Aliucommerce Store
Suite 19.6
Exhibition House
Addison Bridge Place
London
W14 8XP
United Kingdom
📞+44 7451 229022